In my previous article, “3 Tools for Sustainable Cross-Functional S&OP” I introduced the key roles that coaching and mentoring can play in building and sustaining high-impact S&OP. The terms coaching and mentoring are widely known and often used interchangeably but here I am specifically referring to two forms of intervention which in combination are very powerful in supporting the leadership development and organisational changes required for impactful S&OP. Whereas coaching